Service Department

Warranty & After Sales Services

SACCAL Sigma S.A.R.L. is the service company in Saccal Group which works hand in hand with its suppliers to permanently ensure customer satisfaction.
SACCAL supports safety of power operations and the highest level of customer satisfaction through the most complete portfolio of services. The After Sales deparment at SACCAL Sigma integrates technological consulting as well as technical maintenance. Highly qualified technical specialists provide around-the-clock advice and assistance to SACCAL customers 24 hours a day, 7 days a week. With up to 30 years of customer relationships, SACCAL developed competitive world class services, tailored to individual customer needs.

Spare Parts

At some point in the life cycle of any product, certain parts will have to be replaced due to wear, obsolescence or misuse. Preventative maintenance programs will help in detecting component wear before a failure occurs, but on those rare occasions when a breakdown does halt the product, it's vital that replacement parts be close at hand, ready to install. That's why SACCAL Sigma S.A.R.L. stocks most of the components most subject to wear, ready for immediate delivery, wherever they are needed. Thousands of parts are stocked, from full diesel engines to filters, control panels and electrical components. The spare parts department also manufactures its own range of products under the brand SACCAL. SACCAL Sigma operates through a state of the art ERP system that ensures continuous availability of stocks.

Training

To help customers take full advantage of our power generators/power plants, SACCAL has built and staffed a comprehensive product training center in its Watta Mousaitbe Branch. The training programs are run by fully trained professionals using simulators to recreate various configurations, using innovative or more classic technologies. Training programs are organized by theme and by level to ensure their suitability to each individual. At this program, your engineers, operators and maintenance staff learn how to work smarter and work faster. In class, your employees will learn achieve maximum productivity and maximum profitability, within a lean manufacturing environment.

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